"Shame the hospital is under such..."

About: Royal Lancaster Infirmary

What I liked

Have written seven pages of personal perceptions and observations regarding my in patient care and subsequent out patient appointments.

Some issues are beyond the control of the hospital but others are and need attention. Staff in the main were pleasant but often under such pressure that caring elements were neglected.

What could be improved

Infection control, communication and listening skills!

Anything else?

Waiting to hear about my comments from the customer care department

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for taking the time to leave a comment about our services. We note that you are already in contact with our Customer Care department.

If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/. In addition you can also follow us on twitter www.twitter.com/UHMBT and via Facebook at www.facebook.com/UHMBT.

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