"A surprising pleasant first experience..."
About: Hillingdon Hospital Hillingdon Hospital Uxbridge UB8 3NN
What I liked
Pre-operative assessment clinic was good and I got a date for my surgery. when I attended the clinic. Good information from physiotherapy about the arthroscopy. When I arrived at Trinity Day Care Unit they were expecting me and had already prepared an 'allergy' nameband. The Theatre porter and the recovery nurse were especially pleasant and welcoming.
What could be improved
Blood samples could have been taken in the pre-op clinic, not have to trek down the corridor to 'blood tests' . Information about the arthroscopy could have been given in the Fracture Clinic or at the latest in the pre-op assessment clinic. Some other small details, but I'll feed those back to the Trust staff.