"Please pick up the phone."

What I liked

I tried to call the number for this hospital to see if I was able to make an appointment to see someone at the Minor injuries unit.

The phone rang off the hook twice. This is not professional in this day and age. There should be information about this on the web site and someone should be answering the phone or at least providing a message.

A large part of the customer experience, and we are customers, is communication. So far you get 0/10.

What could be improved

Pick up the phone

Add information on the web site about whether appointments are possible or whether I just have to turn up and wait?

Story from NHS Choices

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