"Expertise and overall care absolutely..."

About: John Radcliffe Hospital

What I liked

I was admitted to the angiography suite at the John Radcliffe Hospitalfor a procedure as a day patient. Everything went very smoothly from start to finish. The staff were very pleasant and helpful and everything was extremely pristine.

What could be improved

I am very deaf wearing bilateral hearing aids. Although I made this very plain at the beginning, I felt that most of the time it was forgotten. . Also I was not told the full extent of my procedure(, as they had a conference about my case just before hand,) until I was actually lying on the operating table. This should have been discussed with me beforehand, as I was feeling very Sonervous and not able to hear properly.

So please, more training for staff regarding the handling of deaf people.

Anything else?

Apart from poor communication re my deafness, I am absolutely satisfied with all aspects of my day at the John Radcliffe. In fact I have been both an in patient and outpatient at this hospital in the cardiology department fot the past ten years,and apart from the subject of my deafness, I cannot fault such a wonderful establishment.

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Responses

Response from John Radcliffe Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2011 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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