"Very good and frank information given by..."

About: Southend Hospital

What I liked

Very good communication from consultant to other staff.

Waited only 5 minutes to be seen by my consultant.

Very clean and modern clinic.

What could be improved

Improve the waiting time for a PET scan - currently up to 2 weeks for the scan and then 2 weeks before receiving the results.

PET scanning is shared between Basildon and Southend hospitals - Southend should have its own PET scanning facilities.

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Responses

Response from Southend Hospital

Dear Sir/Madam,

Thank you for the positive feedback in relation to the doctor and other staff. I appreciate your comments regarding PET scanning and this will be passed to the Department for their consideration.

With Kind Regards

Martin Emery

Head of Patient Experience

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