"medicine - great. professionalism -..."

About: Musgrove Park Hospital

What I liked

Medical service was really good at the consultant level.

The refferal system was quick, and very flexible (important to me).

The outpatients area was well ordered, clean and pleasent.

Overall, very very positive. I would definetly go again.

What could be improved

Before i was seen the consultant who i had an appoinment with in outpatients, I was seen by a visiting honorary SpR who spent most of the 10-minute consultation asking me about he could become a GP in the UK.

I felt unable to say what i really felt which was a) its all available on the interent and b) would he mind asking me a few quesitons about how I am please?

I also felt that the staff behind the desk in outpatients spent rather a lot of thier time talking loudly about thier weekends and nights out. I appreciate that this is thier workplace, but there are professional standards to be upheld as well. I am no way critisising the way the delt with me (speedy, polite, efficient and caring) but its a bit disconcerting to hear the people who just asked you a series of personal questions sharing sex jokes at fairly loud volumes....

Story from NHS Choices

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Response from Musgrove Park Hospital

Thank you for taking the time to write and for your positive comments. The Sister with responsibility for Out Patients was very concerned by your other comments and has already spoken with medical staff and receptionists about this. We will use your comments to generate further discussions within the teams to explain how seemingly innocent or informal comments can have a negative effect. We share your views about the importance of high professional standards at all times and I am sorry that we did not meet them on this occasion. Thank you again for taking the time to write.

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