"Fantastic, clean, friendly, puts the..."

About: Frenchay Hospital

What I liked

I was on the neurology ward for Guillain Barre syndrome which is quite a rare disorder affecting peripheral nerves. I was admitted into the neurology ward immediately after seeing a registrar. I was shown to my bed space which was clean and tidy, the nurses immediately brought me water and made sure I was comfortable. Throughout the duration of my stay all of the nurses and doctors here were very polite and understanding especially as I am a 24 yr old on a neurology ward where it is predominantly older people. Throughout my recovery period the nurses were extremely helpful and I got to know a few of them well. The beds were constantly changed and there was always people around monitoring the different patients with Parkinson's etc. As this was the first time in Frenchay I didn't know what to expect but it certainly exceeded anything I thought. It's just such a shame they are knocking it down. I would certainly recommend this hospital to a friend.

What could be improved

The only comment I have here is that the place could be a little more updated but I suppose that is why they are doing all of the building work in South Mead to replace Frenchay. Oh and the obvious one... hospital food!

Anything else?

All in all I was very pleased with the care provided to me and I really take my hat off to the nurses doing what they do. If anyone lives, as I do, half way between Bristol and Gloucester always pick this option as the other option in my eyes isn't even worth considering unless you want to come out feeling worse than when you went in. A* for Frenchay and the staff.

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Responses

Response from Frenchay Hospital

Dear Mr Marklove thank you for the very positive comments you make about Frenchay Hospital and in particular the staff in Neurology. These will be passed on to all concerned.

We are always pleased to receive comments, positive or otherwise to allow us to tailor our services to provide the best patient experience possible. Although many people will lament the closing of Frenchay everyone at North Bristol Trust is working hard to ensure the new Southmead Hospital continues to provide the excellent level of care you describe.

I will add you compliment to the 9000 plus we will receive about ours services this financial year.

Kind Regards – Steve Sykes

Advice and Complaints Team Manager

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