"unpleasant"

About: Leighton Hospital

What I liked

Some friendly and caring staff

Seen quickly at a and e.

What could be improved

Not being left to wait up to 50 minutes in a side room after pressing the button to speak to a nurse, have commode emptied or asking for help with drip.

Actually having the commode emptied rather than having to sit with it in the room for long periods and having to reuse the same one. Then having to place one liner on the floor so that a clean one could be used. Absolutely no dignity in having the cleaner come in to wipe round your room whilst there is a dirty commode there.

Feeling that you cant have visitors because you are embarrassed that you know the commode will sit in the room for more than an hour on occasions because no one will empty it. having your partner sit in the room with your dirty commode because you are not to leave the room.

Being given water to drink- if you are in with dehydration surely it is a good idea to make sure you are given water.

Not having the buzzer turned off and being told that staff will be with you soon and then not seeing anyone again on more than one occasion.

i fully realise staff are busy but surely this is then an issue for management to make sure there are enough staff in.

Anything else?

I feel upset for the nurses in the hospital who do make an effort then have to read negative comments about the service they are offering.

I have left positive comments previously on here regarding the childrens ward but hope that I dont have the misfortune to return myself.

Story from NHS Choices

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Responses

Response from Leighton Hospital

Mid Cheshire Hospitals NHS Foundation Trust thanks you for taking the time to add your comments to this section of the NHS Choices website. Thank you for your comment about how some staff caring and how you were seen quickly in A & E. Given the details listed in your posting, we would like to contact the relevant ward and ensure your concerns are properly responded to. In the meantime, if you would like to discuss your concerns, you can talk to our Patient Advice and Liaison Service in the strictest confidence. PALS acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, other organisations. You can contact PALS by: Calling into the PALS office in the main entrance reception area at Leighton Hospital, Monday to Friday 9.00am - 5.00pm Telephoning: 01270 612410 (24 Hour answer machine.) Faxing: 01270 501646 Emailing: PALS@mcht.nhs.uk Writing to: PALS, Leighton Hospital, Crewe, Cheshire, CW1 4QJ
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