"The state of the front door speaks..."

About: Royal Lancaster Infirmary

What I liked

The staff on opthalmology are excellent and very efficient

What could be improved

I was shocked by the state of the front door and lobby area to the Medical Unit. The large wooden door is filthy, badly needs painting and is a disgraceful first view of many people visiting or working at the hospital.

The lobby was dirty and full of boxes and gave a dreadful first impression of the hospital. This is not something that can be blamed on cuts.

It would take no more that 10 mins to clean the door. The hygiene levels on the door are atrocious so it does not give one a secure feeling about the rest of the hospital.

What on earth is the management thinking of if they cannot keep one of their major entrances clean and tidy. Its a total disgrace and would make me very embarrassed if |I was taking any one to visit. It simply is not good enough

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Thank you for bringing this matter to our attention and please accept our apologies for the delay in responding. We are sorry that you feel that the entrance to Medical Unit One was cluttered and not clean enough. We have passed your comments onto the department responsible for this and asked them to review this area and take any necessary actions. We do face some difficulties with this building, particularly due to its age and we are looking at ways of improving this facility.

If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/. In addition you can also follow us on twitter www.twitter.com/UHMBT and via Facebook at www.facebook.com/UHMBT.

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