"The system let my wife down"
About: Cheltenham General Hospital Cheltenham General Hospital Cheltenham GL53 7AN Great Western Ambulance Service NHS Trust / Patient transport service Great Western Ambulance Service NHS Trust Patient transport service Chippenham SN15 1GG
Posted by Short288 (as ),
My wife had an appointment at the Cheltenham Hospital this morning and she was collected by the hospital transport service from our home in Gloucester. She had her appointment at 11.40. She asked the hospital reception to arrange her transport home, she was left waiting until 14:20.
She is unwell, had no food and was alone. I find this completely incredible. My wife was exhausted and nearly in tears when she got home. It turns out that Cheltenham had called the central office in Bristol who were supposed to forward the request through but from what I can tell completely forgot. The only reason my wife got home was that the lady who brought her that morning recognized her in the waiting area and offered to take her home.
I should say all the staff who worked at the hospital are lovely and nice, its just that the system let my wife down this time. Please improve it.