"Nice hospital"

About: University Hospital Of North Durham

What could be improved

It's disgraceful that the hospital allows smoking right outside the A&E doors despite having notices up that say it is a non-smoking area - not only does the smoke blow into the building, but it is also breathed in by anybody trying to get into the hospital including relatives and other patients. Every time I went outside I had to fight my way through a crowd of them and their second hand smoke. There was no enforcement of the non-smoking policy which the NICE website states. Either enforce the ban or move the smokers well away from the entrance to protect other people's health.WebsiteSmoking Area

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Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2011. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774