"It's not good enough."

About: North Tyneside General Hospital

What could be improved

I complained to this hospital about waiting times and the standard of complaint handling was as bad as the level of service in the hospital.

When someone complains it is because they are not happy, to not to respond to e-mails only compounds the issue. Tell the complaint when they will receive a response and don't leave them guessing.ComplaintsWaiting timesService

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Responses

Response from North Tyneside General Hospital

Thank you for your comments posted on the NHCT website. The Trust is very sorry that you are unhappy about the level of service at North Tyneside General Hospital. There are guidelines governing the complaints procedure and the Trust will be happy to answer any queries that you have. If you would like to write to the Trust about your concerns we will investigate and respond to you personally. The address for your letter is:

The Complaints Department

Northumbria Healthcare NHS Foundation Trust

Cobalt Business Park

Unit 7/8

Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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