"Rupert Bear Ward - MayDay Hospital"

About: Croydon University Hospital / Paediatrics

(as the patient),

My son was admitted at Rupert Bear Ward and disappointingly it felt to me like the staff were primarily concerned about policing visiting hours rather than prioritising the sick children.

The visiting hours are 3pm - 8pm; my husband wasnt in the country at the time and one of the nurses agreed for my mum to visit instead of my husband to provide support. The next day, the day staff were furious when my mum turned up outside visiting hours and commenced a what I would call a gossiping campaign about me which I believe affected the care of my baby. When I called for help there was significant delays and there was a deterioration of the care towards my baby and I feel this was due to my mum visiting outside of hours. This is unbeliveable.

This is not the first time this has happened to us and I think it is fundamentally wrong for this to happen in any ward, much less a childrens ward. I am apalled at the politics which seemed to go on within this ward while my child was in their care and something needs to change. I believe attitudes need to change to the core reason why the ward was set up in the first place. All other hospitals that I've been to have an 8-8pm visiting time, I can't understand why the same doesn't apply to Mayday Hospital Children ward.

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