"Hospital Comment"

About: Western Eye Hospital

What I liked

i liked that on my third visit i was treated with a bit more respect. The female nurses were stressed but lovely as was the female consultant

What could be improved

i went in on a sunday and was told by a very rude consultant that i would need to put drops in my eyes every hour, when i asked if that ment through the night he said " yes unless u want to go blind". He then complained to a nurse passing by that he has not had a break since 630am.

I would like to apologies to the consultant. I was also tired due to my eye, i had been waiting 4 hours and but then that is not my job to come in at that time and work.

I was really disappointed with the service, and the rudness i had to endure

Anything else?

I wrongly got told on my second followup that i could wear my contacts again. This was incorrect and added to more pain and yet another visit.ComplaintsOpening hoursRudeServiceConsultantsNursing staff

Story from NHS Choices

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