"Substandard Medical care, with Poor..."

About: Royal Cornwall Hospital (Treliske)

What I liked

The care of the Paramedics from the moment I was mugged to the delivery to A&E.

What could be improved

The attitude of the A&E staff. One particular senior nurse was extremely rude. I complained to the Senior Registrar at the A&E department, and his excuse was they were busy. After being mugged and had a big shock, I expect to be treated with dignity and respect. I left the hospital feeling very upset. Not what I expected.

I suffered unconsciousness, after a severe head injury. At no stage did the doctors give me an X-Ray to check that there was no other injuries. During my time there, a doctor saw me once. A nurse came once to check my obs. In that time I do not feel that I was monitored properly. I was not attached to any device to check that I was ok. In such time with a trauma related shock I could have died. Who would be there to check this? Then after about 3 Hours a was discharged. With no thought given to my next of kin being contacted, or how I am expected to get home with a head injury and cut trousers. hey did not seem to care. This was on the 22/1/2011 between 11pm and 1am.

Anything else?

When I pay my have paid my taxes for many years. I expect better.ComplaintsHead injuriesAttitudeDignityOpening hoursPatient careRudeX-rayTrauma servicesX-rayDoctorsParamedics

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Response from Royal Cornwall Hospital (Treliske)

We welcome feedback from our patients and would encourage them to get in contact directly so that we can respond to personal medical issues which it would be inappropriate for us to do in a public forum. Dignity and respect should be a top priority at all times and these comments will be relayed to the Emergency Department team.