"A good result for Nottinghamshire Healthcare in the PEAT inspection"

(as a service user),

I did some food tasting last week at QMC mental health wards - delicious, delightful, delovely! What an improvement.

From the smile of the member of staff to the diabetic custard, I was part of the Peat Audit* and have not been on the wards for a number of years. A big improvement was the serving area. Different for each ward, with menus displayed in an appropriate area. Patients are much happier when they do not have to complain about the food.

*PEAT is an annual assessment of inpatient healthcare sites in England that have more than 10 beds.

It is a benchmarking tool to ensure improvements are made in the non-clinical aspects of patient care including environment, food, privacy and dignity.

The assessment results help to highlight areas for improvement and share best practice across healthcare organisations in England.

I am a member of the involvement volunteers with the trust and was asked to take part in this audit. Thank you.

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Responses

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust We have made a change

Thank you for letting us know about your experience on the PEAT inspection and the improvements made since you last visited the wards at QMC.

PEAT inspections are carried out with involvement and contributions from volunteers. This is a good example where volunteers can go to the heart of the organisation and make comments and recommendations.

I will pass your positng on to the organiser of the inspections and we hope you will continue to participate in more inspections as we really appreciate any feedback about our services.