"excellent experience - miminal waiting..."

About: University College Hospital

What I liked

understanding and kind when i was very worried attending to get diagnosis of a breast lump

What could be improved

better reception staff - could have been more engaging and friendly - more seats in waiting area

Anything else?

good team work - kind ultrasonographerDiagnosisReception staff

Story from NHS Choices

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Response from University College Hospital

We are pleased to hear that you were treated with kindness and understanding by our staff. However, we are disappointed that your experience in the reception area was not up to standard. Your comments have been forwarded to the Divisional Manager for Women’s Health.

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