"I feel I'm being cast aside by the crisis team, I have nobody to talk to."

About: Lincolnshire Partnership NHS Foundation Trust / Crisis resolution Lincolnshire Teaching PCT / Emergency GP out of hours service NHS Direct NHS Trust

(as the patient),

For the last few weeks I have been really unwell. I seen my consultant last week who increased my medication. My cpn spoke to me on wednesday and had the crisis team phone me on wednesday night at her request.

On thursday my cpn came to visit me and said that she wanted the crisis team to see me over the weekend so they would be doing a joint assessment.

I believed that someone was coming out on friday as that was what was on my voicemail but nobody could came out on thursday. On Friday nobody telephoned or came out. My support worker arrived and tried to find out what was going on they said they didn't leave a message and I had to contact them if I needed them. This is not what i had been told and I felt that i was being cast aside.

I was so upset that i contacted nhs direct to get information on any helplines that i could use. I told the nurse i didn't want to talk to the out of hours doctors but the out of hours doctor phoned me, asked me some questions said they would need to talk to someone else. They phoned me back, it seemed to be that their attitude had changed. They said the crisis team told them that they were not needed as the out of hours doctor would be seeing me in 7 days but that's not what he told me so I have lost my trust. I don't know who is telling the truth but it isn't the first time I've had this kind of experience with the crisis team.

I'm still down and nobody to talk to.

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Response from Lincolnshire Partnership NHS Foundation Trust

Dear seashell78,

I am sorry that your care was not what you were expecting. It sounds like there has been some breakdown in communication between the teams. In terms of good practice we have worked hard on developing Crisis Plans for individuals, so that when contact is made with the crisis team, the team know exactly what support is required. It sounds like this was not done in this case, "other than the team will contact you".

I see your support worker did see you, and it is the case that our community teams can carry out crisis work as well, and they do have staff to deliver support over a weekend if this is indicated in the care plan.

We would always want to resolve issues so that people receive the care that they need so I would be happy to talk to you about this. The best way to do this is to ring this number 01522 526827 and arrange a time for us to talk.

Best Wishes,

Mary Quint