"The doctor prescribed tablets that landed me in hospital"

About: Walk-in Centre

(as the patient),

I saw a doctor at the NHS Rotherham walk in centre, because I had cold and flu symptoms but I was also experiencing numbness all down one side of my face. The doctor said it could be muscular, and prescribed some tablets. Before they prescribed them, I asked about potential side effects because I already have a chronic stomach condition and was taking antibiotics. The doctor said the only possible side effect was feeling groggy. I was finishing my last does of antibiotics that day, so I took the first tablet from the doctor that night. On my third tablet, which I took at work I started to feel dizzy, I felt sick, and my blood pressure dropped. I asked my collegue for help, because I felt awful and could hardly speak. My heart was pounding.

My collegue got hold of the work’s nurse, who said I needed to go back to the walk in centre with hr. In the lift, I dropped to the floor, I couldn’t breate, I was panicking and they had to get a wheelchair for me. They checked my blood pressure and it had dropped to 50. The nurse phoned the doctor, the same doctor I’d seen who came out to see me at work, checked my head and wrote a letter to the hospital saying that I needed to be admitted immediately. I could barely talk.

I think taking those tablets nearly killed me, I was so frightened. The doctor apparently phoned the ward to see how I was but I didn’t want to talk to them, because I felt like they’d caused me to have this episode.

If the doctor had spoken to me about the possibility of feeling dizzy and sick from the tablets, and certainly about the potential for lowered blood pressure, I’d have thought twice, especially as I have low blood pressure to start with. I feel it was hugely irresponsible of the doctor, no one should take medication that can have that serious an effect and not be informed.

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Responses

Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group

Dear Depend145

I’m sorry to hear that you have been unwell, and do hope that you are feeling better.

Ensuring people are properly informed about their care and treatment is important to us and we are sorry that on this occasion you did not get the information you feel that you needed. We will be raising the importance of good quality patient information with our colleagues at the Walk in Centre to ensure patients are adequately informed and have the opportunity to ask questions about their care.

The nature of the Walk in Centre means that we do not always have a patient’s medical history available to us so patients can help us if they can provide us with brief details about their medical history to ensure medical staff can offer the best possible treatment. It does sound as though your situation has been fairly complex and we would very much like to work with you to understand exactly what has happened.

Alternatively, you could contact our Patient Advice and Liaison Service (PALS) on 01709 423032 who are independent of the Walk in Centre and can support you in raising any concerns you may have.

Thank you for contacting Patient Opinion.

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