"my fathers deteriation reflects the..."

About: Leicester Royal Infirmary

What I liked

free parking on chrismas day

What could be improved

inter departmental communication

nursing staff actually listening to the doctors recommended treatment and carrying out those instructions.

nursing staff actually listening to the patients concerns, requests and worries and acting as if they care.

Anything else?

My father is currently in Leicester Royal Infirmary.

Yesterday (26th December 2010) I was appalled and disgusted at the state my father was left in after he had had diarrhoea. His bed sheet and blanket had been removed, and he was left covered with someone’s old coat. One of his socks was missing and he was cold. This is totally unacceptable, undignified, and unprofessional treatment by your nursing staff.

His fist words on our arrival was that he thought that he had been left to die.

Further more because of his illness he is unable the chew his food so it was promised to be arranged for him to have his food mashed and with extra sauce. This promise has rarely been adhered to by you. Even after numerous complaints. Nothing is done.

My father has also had personal property thrown away by a member of your staff. When I complained about this to one of the ward nurses I was told in a joking manner that the orderly in question is a bit ‘overly enthusiastic. Sorry but I don’t find it in the least bit amusing. It is unacceptable and unprofessional, undignified and disrespectful, and just plain wrong to have ones private property disposed of

His general health is at risk from this uncaring attitude. What good is it doing him to be left to sleep in bed all day and every day?2010ComplaintsColdsFoodTemperatureWardNursing staffApatheticAttentiveAttitudeCommunicationPrivacyCar ParkDoctorsPatient care

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Kind regards Communications Team Leicester's Hospitals

  • {{helpful}} of {{total()}} people think this response is helpful