"I feel extremely happy and confident to..."

About: King's College Hospital (Denmark Hill)

What I liked

Extremely polite and friendly staff - especially the surgeons. Unlike my experiences at other hospitals, they relate to me as the intelligent human being I consider myself to be, describing the issues, providing lots of emotional support and useful information, and involving me fully in decision-making.

Very helpful appointment staff for outpatients and x-ray, and very flexible appointments system.

What could be improved

Perhaps a shorter waiting time in the clinic, but waiting a while is absolutely a price worth paying for the excellent care and time given with the surgeons.

Physiotherapy - the time allowed for each session is just too short to be useful. There is barely enough time for an assessment to allow for advice on what to do next, and my experience was that absolutely no actual therapy was provided during the session.

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Response from King's College Hospital (Denmark Hill)

Thank you for sending us your comments about King’s College Hospital.

I am delighted that your experience of our staff across departments was so positive and glad that you were able to benefit from the flexible appointments system. We will pass your comments onto the departments concerned who will be very encouraged by your kind words.

However I am sorry to hear you were not as happy with your appointments in physiotherapy and will ensure that your comments are given to the department.

Information on comments received and our actions will be posted alongside the comment card boxes in the trust and also on our website.

Thank you again for your comments we always appreciate feedback from our patients.