"Dirty, Unproffesional, No Thought For..."

About: Leighton Hospital

What I liked

Nothing !

What could be improved

They could of provided much more care than was given, the cleanliness of the ward drastically needs improving, organisation . . .well there is none.

My partner went to ward 12 for two days then got transferred to ward 15 due to shortage of beds, she was in ward 15 for 4 days, and no doctor came to see her dispite getting on to them constantly, one doctor finally came on the 4 night and told my partner that she is so so sorry but she was forgotten about, they thought she had been discharged 4 days ago when they moved her to ward 15.

She was told she could go home and come back tomorrow (saturday) to get her medication if she wished. She was told that her tablets would definately be ready by 12 noon. We arrived the next day around 13:00 and guess what, no meds. The pharmacy shut at 12, we had to wait around for 2 and a half hours for them to arrive and got out of there at 15:30

Please if your reading this save yourself and your family the heartache and choose a different hospital

Anything else?

My partner stayed at this hospital on ward 12, everything was fine until they moved her to "ward 15".

The care was disgusting, when she first arrived she had to make her own bed, and so did a lady across from her, the lady across from her ask a senior nurse if her bed was ready to get into (in otherwords politely saying it's not made) and the nurse said yes and walked away.

There was a lady on the floor stuck between her bed and a matress (which had been put there as she cant walk and keeps getting out of bed) i went and told the nurses and hca and they just said we'll get round to it, 30 mins it took them.

My girlfriends bed had blood splattered all up her curtain and dispite asking them it never got changed the 4 days she was there.

When other patients were in need, the curtains round there beds had big 2 foot gaps in them so the patient had no privacy at all.

One lady was aloud to roll around on the floor for days with no staff caring but when she had a visitor she was quickly changed, tidied up and gotten ready for the visit. She was rolling round with just a night gown, no pijarma bottoms were provided for the patient which should of been, for the patients dignaty and to save her embarrasment.

Absolutely no rush to give out required pain killers (not regular).

One woman unable to go her self, desperatley need the toilet, she asked the student nurse (s/n) and she said "you will have to wait while i make this bed", the lady said "no i really need to go now before i mess myself, please". The s/n turned to another s/n and said quite loud, "see what we have to put up with, now she can wait till i am ready". The s/n was too late and the lady messed herself.

Absolutley no dignaty or respect there.

An average of 3 hot drinks provided per day.

I would not recommend this place to anyone, its disgusting.

There are some excellent hca's around within the nhs and people like these give them all a bad name.

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Responses

Response from Leighton Hospital

Mid Cheshire Hospitals NHS Foundation Trust thanks you for taking the time to add your comments to this section of the NHS Choices website.

We strive to deliver high standards of care in all our departments and wards, therefore we are very sorry to hear that you were not happy with your experience on Ward 15. There are a number of your concerns that we can respond to immediately, although unfortunately we cannot response to specific incidents without further details.

Given the details listed in your posting, we have contacted the Modern Matron for Ward 15 who would be happy to meet with you and your partner to discuss in person your concerns. If you would like to discuss your concerns you can contact our Patient Advice and Liaison Service (PALS) by telephoning 01270 612410 (24 hour answer machine) to arrange a mutually convenient time to meet.

Regarding the cleanliness of the Ward: The ward is cleaned every day by a team of Domestic staff. Standards are monitored by the Ward Manager and the Housekeeper on a daily basis. The privacy curtains are frequently changed and these should have been changed immediately if they were soiled. The privacy and dignity of our patients is our priority and the privacy curtains we use are devised to completely surround the bed area. We apologise if this did not happen and will ensure that all privacy curtains are hung and used correctly in the future.

Staff on the wards work closely with the Trust’s Privacy and Dignity Matron, to ensure all aspects of the care that is delivered meets the standards we expect. We will also remind nursing staff that, if patients have not brought in clothing or insufficient nightwear, there is a supply of nightwear and outwear that can be accessed to preserve our patient’s dignity during their stay with us and during their subsequent discharge.

We aim to provide up to eight hot drinks a day. To assist with this, we have support from hospital volunteers on four days per week. We are sorry that your partner only received three hot drinks during the day. To ensure this does not happen in the future, we have assigned named staff to take responsibility for the beverage trolley throughout the day.

There are four designated medication rounds throughout the day. During these rounds, nursing staff will routinely offer pain killers and monitor and record an individual patient’s pain score using a specific assessment tool. In between the medication rounds, the nursing staff are trained to administer pain killers to those patients who require them.

Regarding your partner’s take home medication - we are very sorry for any delay in obtaining tablets from the Pharmacy. We are working hard with Pharmacy to ensure that tablets are dispensed within a specified timeframe.

In the meantime, if you would like to discuss your concerns, you can talk to our Patient Advice and Liaison Service (PALS) in the strictest confidence. PALS acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, other organisations. You can contact PALS by:

·calling into the PALS office in the main entrance reception area at Leighton Hospital, Monday to Friday 9.00am - 4.00pm

·telephoning: 01270 612410 (24-hour answer machine)

·faxing: 01270 501646

·emailing: PALS@mcht.nhs.uk

·writing to: PALS, Leighton Hospital, Crewe, Cheshire, CW1 4QJ

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