"Overall a very good service in a clean..."

About: Fairfield General Hospital

What I liked

I have been in and out of hospital recently, and being so disappointed with the service provided at the NGMH- I was also worried I would experience unsatisfactory service and experience at Fairfield.

But how wrong was I.

I found staff to be friendly and helpful, they were polite and I noted how clean my room was and the overall ward.

One staff member in particular was very understanding, friendly and helped make my stay more comfortable. I felt she went the extra mile, and is an asset the Hospital cannot afford to lose.

Thank you

What could be improved

I would only comment on pre-op providing better information on breast feeding mums who have surgery. This did cause problems for me and my child as I could not breast feed until 24 hours after my surgery_ which I was not advised even though I had asked the question.

Anything else?

no

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Responses

Response from Fairfield General Hospital

Thank-you for your positive comments regarding your experiences at Fairfield Hospital.

We have also noted your feedback in regard to breast-feeding mums who have surgery.

All of this information will be forwarded to the appropriate managers on the ward who will share it with the rest of their team.

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