"Disgracefull"

About: North Tyneside General Hospital

What I liked

Would not recommend this hospital at all your not seen on time and they don't give you the choice to say weather you want to carry on having treatment there or go to another hospital and they don't ask if there is any specific dates you can't attend appointments they just take it upon them selves to book an appointment for you which i think is bang out of order the rvi is alot better hospital.

What could be improved

The staff

The way your not asked before appointments are made and to see if there is spercifc dates you can't attend they should ask and then arrange an appointment and when you have to have an endsocipi or colonoscopy they should provide some other sorce of medication to clear the back passage in stead of just assuming people will use the enema this should be relooked at immediatly.

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Responses

Response from North Tyneside General Hospital

The Trust is sorry that we do not seem to have met your expectations during your recent visit to North Tyneside General Hospital. We would like to write to you personally about this.

If you would like to send a formal letter of complaint we will investigate your concerns and respond accordingly. The address for your letter is:

The Complaints Department

Northumbria Healthcare NHS Foundation Trust

Cobalt Business Park

Unit 7/8

Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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