"cleanliness leaves a lot to be desired."

About: Northwick Park Hospital

What I liked

The staff at the Walk-in-clinic were fantastic. They had a personable attitude and were friendly. I only had to wait 30 minutes to see both a Nurse and a Doctor.

What could be improved

The cleanliness of the walk-in-centre was awful. In the consultation room where I was being seen, there were a number of urine samples being stored on the sink. The floor was dirty. The blue roll normally used as a barrier between patient and the bed was on the floor. The Nurse picked it up and laid it out - not exactly the most hygienic. The gauze dressing she used to clean my wound had already been opened prior to being used on my wound.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Northwick Park Hospital

Thank you for your feedback. This will be passed on to the relevant managers so that appropriate action can be taken.

  • {{helpful}} of {{total()}} people think this response is helpful