"Excellent, but with a huge let down when..."

About: Bedford Hospital South Wing

What I liked

I was admitted to hospital on the 13th November with severe abdominal pain and was initially placed in the Shuttleworth ward. After a CT scan diagnosed my gynaecological condition I was transferred to the Orchard Gynae Ward. Overall, my treatment was excellent and the staff were very kind, caring and understanding.

What could be improved

It is with a lot of regret therefore that I was severely let down on the night I had my operation (Tuesday 23rd November). I woke up in agonising pain at midnight and called for help only to be told by the healthcare assistant who was on duty that I just needed to move around more. To cut a very long story short, I did eventually receive some medication but only after using the call bell 4 times and sobbing my eyes out in pain for nearly 5 hours, waking other patients in the process. This assistant and the nurse who was with her that night sorely let down an otherwise faultless ward.

Story from NHS Choices

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Response from Bedford Hospital South Wing

Thank you for taking the time to post your comments on Bedford Hospital NHS Trust's NHS Choices site.

We welcome all feedback from our patients to help us know what we're doing well and where we may need to improve. If you have not yet done so, we would encourage you to contact our Patient Advice and Liaison Service (PALS) on 01234 795814 or email pals@bedfordhospital.nhs.uk to discuss any issues or concerns you have over your treatment or care.

By contacting PALS and providing them with your details, staff will be able to look into the concerns you have raised and ensure any issues are addressed.

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