"Excellent Out-Patient Clinic. Obscene..."

About: University Hospital Of North Durham

What I liked

I was seen today in a Clinic in Out-Patients on Bay 2 of the out-patient suite. It was well run and I had only a half hour wait. Staff were super. Very, very helpful. Doctor clear and sympathetic and very professional. My thanks to all.

What could be improved

But... firstly far too many people were crammed into a tiny waiting-space in Bay 2. It was difficult to clamber over people to find a seat!

Then, we were subjected to the most ghastly "songs", repeated loudly and ad nauseam over the loud-speaker. We were completely appalled that such muck should be broadcast at all, let alone in a hospital to a roomful of adults, all waiting in some anxiety for important medical appointments!

I hope and trust you will look into this, and see that in future, if you have to play music at all, much more appropriate music is usedl! Something quiet, tuneful and soothing would be much better for sick and anxious people!

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774