"Dreadful away from family who couldnt..."

About: Bristol Royal Infirmary

What I liked

In for a collapsed lung chest drain fell out and although it was delt with quickly the after care for myself was dreadful i couldnt move and asked for help to undress no one came so i slept with my clothes and shoes on

What could be improved

Cleaner hospital and staff who want to help

Story from NHS Choices

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Responses

Response from Bristol Royal Infirmary

Thank you for taking the time to post a comment and we are sorry to hear that your experience of our care was not a good one. We are very keen to look into your concerns fully so that we can make sure we learn from them, but in order to do so we would need some more information from you so that we can understand exactly what happened. We would be grateful if you could contact our Patient Support and Complaints team to discuss this matter further (their details can be found on our website: http://www.uhbristol.nhs.uk/patients-visitors-and-carers/patient-support-and-complaints-team). Thank you again for posting your comment on NHS Choices.

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