"I was admitted into A&E in March 2010..."
About: North Middlesex Hospital North Middlesex Hospital London N18 1QX
I was admitted into A&E in March 2010 and had to stay a few nights, I was diagnosed with Gallstones. I since have waited till October 2010 for an operation with the odd appointment given with not much notice.
The October 2010 operation was cancelled with less than 2 days notice, leaving me to go back to work in pain using Paracetamol as my pain management, I was assured that my next appointment date would be the November 2010 (just under the 28 days requirement for re-booking).
I was given little notice for an ultrasound which was required a 2 days before the operation, leaving me to lose a days pay. Under 12 hours before the operation I was called, only to be told my operation had been cancelled again!! With no real apology, apart from a trained 'I'm sorry' with no empathy to my situation or the pain I have been experiencing for 8 months. The admission staff had little help to offer apart from another date, and the manager seemed very unsympathetic. I was then given the number to the general manager, who again preformed the trained 'I'm sorry' with a promise of resolving the situation, promising to call me 24 hours later. I have received no such call and doubt I will. The new hospital boasts so much money with the new buildings, shame they don't have the staff or management to math their so called regeneration.