"I am disgusted"

About: Leicester General Hospital

What I liked

Absolutely nothing. I was disgusted by the whole experience. I feel outraged that my father had to experience such an awful display of healthcare at the end stages of his life.

What could be improved

The staff were incompetent and were unable to comprehend my father's condition and therefore the necessity to be on a high dose of morphine and frequent other analgesia. Instead they let my father remain in pain without anything for 6 hours. As a relative and a health care professional I raised my concerns and I received hostility from the staff. The list of my father's neglect and poor practice is endless and includes things such as being deprived of food, no explanations of interventions and the general lack of care.

Anything else?

My father was being looked after in Ward 27 however I feel the standard of care is probably reflected throughout the hospital.

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your father's experience on Ward 27 at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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