"My son was a patient. Although we were..."

About: Maidstone District General Hospital

What I liked

My son was a patient. Although we were upset and frustrated at the length of time it took to get him to the point of an investigative procedure, we were impressed with the staff and their total devotion and commitment to the job. The dictates of finance and targets are all too obvious but Maidstone Hospital should be proud and supportive of their wonderful doctors and nursing staff.

What could be improved

We had to wait too long for an investigative procedure, my son was so ill I don't know how they could have let things go on so long.

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Response from Maidstone District General Hospital

We would like to thank you for taking the time to comment on your experiences at the Maidstone Hospital. All comments are passed on directly to the appropriate manager of the department concerned for them to learn from and improve their services. If you require any assistance in the future, please do not hesitate to contact mtwpals@nhs.net or call them on 01622 224960. Kind regards Maidstone & Tunbridge Wells NHS Trust (SG)

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