"well where do i start? after being..."

About: Sunderland Royal Hospital

What could be improved

well where do i start? after being brought in to a&e due to a ongoing health issue (which is still been investigated) i knew exactly what to expect from this hospital. thats why i didnt want to stay in! then during my stay i needed pain relief, the nurse went to fetch me some at 6pm! i kept continually asking for it and they kept saying oh sorry ill get it now, now 12.20pm midnight i asked for it, they said doctor was in surgery???? so my partner had to get a taxi i had to leave my bed and ward go out and collect my medication from the taxi!!! even though i was not allowed off bed as instructed my doctor!! not only that i was left in same soiled sheets , then there was the food which i could'nt eat. then there's the issue with the nurses and doctors! doctor had told me they were awaiting blood test results, i asked from a&e 2 days ago? he said no the ones the nurses came and took yesterday??? doctor told them to come take my blood tests to rule out problems with my liver and pancreas but they did'nt take my bloods!!! seriously how can you not blame me not wanting to go in!!

Anything else?

get proper trained nurses and staff who have;nt got a disgusting attitude problem when you are asking for help!

Story from NHS Choices

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Response from Sunderland Royal Hospital

We are sorry that you experienced this level of care during your stay with us. If you would like to email us at corporate.affairs@chs.northy.nhs.uk with your details and those of the ward on which you were resident, we will fully investigate your complaint.

CHS aims to offer a high level of care and this has clearly not been your experience, this causes us significant concern which we would like to address.

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