"I came to the hospital as I was..."

About: Lister Hospital

What I liked

I came to the hospital as I was experiencing severe back pain that was hardly bearable and I could hardly walk. I needed more painkillers and an advice on my current condition. The doctor at the Outpatient's listened to me carefully, examined me carefully, made a call to a orthopedic and advised me to see my GP the next day as both herself and the orthopedic she called agreed I would need further treatment and examination of my spine. She gave me medications to treat the pain and warned me of possible complications and symptoms that I might get, that would need urgent medical attention. So I was more than pleased with the way I was treated and the information I was given.

What could be improved

This is not necessarily something that depends on Lister hospital, it maybe a procedure that is applied in all hospitals in the country. However I found it unnecessary that I had to see my GP again next day and explain it all over just in order to be referred to an orthopedic for an examination. Not only that I was still very much in pain and found it very hard to get to my Health center, but I also took more of your time and basically, I cost NHS even more without any need. It would be much easier for everyone I think, if the doctor from Outpatients could refer me to a specialist, or if it could be sorted in any other way that would avoid my second visit to another GP. I could no more help at the moment anyway, I already had the painkillers, so I basically needed a specialist to assess me further.

I am very happy with the NHS medical care in general and this is more my way to try and help with my feedback. I think the overall organization is great, but there will always be those small bits that can be improved and I think it's on patients to draw attention to such things.

Story from NHS Choices

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Response from Lister Hospital

Many thanks for your feedback about the Lister's outpatients team, which we know is already being brought to their attention. We're sure they will be delighted to hear about your kind words.

With regard to the referral system and whilst we understand your rationale, this is the system to which we are required to work by our local primary care trust. Its aim is actually to ensure that any treatment option pursued is not automatically in a large hospital like the Lister as for some patients, more cost-effective solutions can be found within more convenient existing local community-based services. Overall this approach has the aim of reducing cost to the NHS, not increasing them.

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