"My midwife who delivered my baby was..."

About: Leicester General Hospital

What I liked

My midwife who delivered my baby was really nice even came to see me at the end of their shift in the ward to check if everything was okay

What could be improved

The midwife on the ward was assessing me and then had a phone call to attend to so went off still didnt come after an hour so i had to get out of bed despite having stitches and just delivered my baby to call them. They sed wait im just ordering something online il get back to u. Another hour went passed and they still hadnt come so i had to go bak n call them again then finaly they came. They offered me to stay another night for breastfeeding support which i doubt i would have got anyway but i just wanted to go home where i would get better care and not be forgotten.

Anything else?

The food wasnt filling i felt really hungry so kept going to the day room to make myself toast.

The 4 bed rooms are quite small for 4 people plus their babies.

All the toilets were blocked in the ward except one which was for visitors as well so i found it unhygienic as men and children were using it as well.

I had to wait in a waiting room for three hours when i first came into the hospital before i was examined fair enough thy were busy but i didnt have anywhere to sit except on a table and my waters had broken so risk of infection and germs. My partner and a lot of other people were standing for that long if we complain they say were too busy.

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your birthing experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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