"All the staff were polite, friendly and..."

About: Guy's Hospital

What I liked

All the staff were polite, friendly and professional. I had a tooth extracted and the whole process was well explained to me, including advice about how to prevent infection after I left the hospital. The process was largely efficient.

What could be improved

When I came in for my initial consultation I was not informed by the receptionist that I needed to complete a medical form, meaning the dentist seeing me had to complete the form during the appointment. The receptionist should have known I needed to complete the form and told me so.

Anything else?

Great views from the 23rd floor!

Story from NHS Choices

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Response from Guy's Hospital

It's great to hear that you had a good visit - our apologies that it was slightly marred by the issue with your form. We will remind staff of the need to get this right so that time is not wasted.

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