"I was cared for on the gynaecology ward..."

About: Royal Shrewsbury Hospital

What I liked

I was cared for on the gynaecology ward and the nurses were excellent.

What could be improved

The toilets were filthy. After being there over 24 hours the ladies' sanitary bin remained full with bags containing used sanitary wear piled up on top. The shower cubicle was grimy with marks where shampoo bottles etc. had been clearly visible in the dirt. One of the toilets was splattered with faeces and the other was splattered with blood.

At the dining table things did not improve as there was a long hair in the mashed potato.

Anything else?

I have nothing but praise for the overworked and obviously under stress nursing staff. The cleaning regime and kitchen hygeine is obviously sadly lacking.

Story from NHS Choices

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Response from Royal Shrewsbury Hospital

We aim to provide the best possible services for all of our patients. We are very disappointed that your experience has not matched the standards that we expect for everyone in our hospitals.

Unfortunately the NHS Choices website is anonymous, and your contact details are not shared with the Trust. We would therefore encourage you to contact the Trust direct to discuss the issues you have raised so that we can understand them in more detail, and make sure this helps us to improve our services.

Please call our Patient Advice and Liaison Service (PALS) on 0800 783 0057 or visit their office near the Main Ward Entrance. They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp

Thank you for taking the time to raises these issues through NHS Choices. We look forward to hearing from you direct so that we can look into your concerns in more detail.

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