"I visited the cardiac Follow Up Clinic..."
About: Royal United Hospital Royal United Hospital Bath BA1 3NG
What could be improved
I visited the cardiac Follow Up Clinic on 02.09.10. I was informed that the report would be sent to my GP and a copy to me within 3 weeks. This did not happen. I telephoned on Friday, 08.10.10, at 4.15pm to inquire. I let the telephone ring for 30 minites. No-0ne answered it. I spoke to the telephonist this morning, 12.10.10. I was informed that the department was too busy and that it would take a bit longer for the report to be sent!!! I advised her that I needed it today as I was being admitted to Odstock Hospital for a knee arthroscopy tommorow. I am waiting!!!
Surely, this lack of adminstrative efficiency is not at all acceptable by any standard.
ALL STAFF, REGARDLESS OF THEIR DUTIES, SHOULD BE MADE TO GIVE THEIR FULL NAME AND TITLE WHEN ANSWERING A TELEPHONE.