"No one has cancer out of choice - we need help through it all"

About: Castle Hill Hospital

(as the patient),

In January'09, I had a mastectomy, i then had a rebuild in 2010. there were problems with the rebuild causing hernia which I am having problem with now.

In my experience, the staff are very friendly and helpful, but some can be very lazy. I think that more staff are needed on the ward.

I felt that the after care unit was where it all went wrong. There seemed to be no communication between doctors, nurses and patients, and I had difficulties in getting a dressing when needed. I had to attend three different surgeries to get my dressing changed.

The feeling of helplessness was unbelievable. I have had counselling now to help me through the experience. The cancer counselling was fantastic and this has helped me through it all. No one has cancer out of choice - we need help through it all.

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Responses

Response from NHS Hull

Dear Lawn209 Thank you for placing your posting on the Patient Opinion website. We are very grateful for your positive remarks but also concerned about some elements of your experience and would like to encourage you to contact the hospital’s Patient Advice and Liaison Service to discuss the matter in more detail. They may be contacted either in person at the hospital, by telephone on (01482) 623065 or by email on pals.hey@hey.nhs.uk. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or email on pals@hullpct.nhs.uk. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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