"Well sign posted hospital, easy to get..."

About: Hammersmith Hospital

What I liked

Well sign posted hospital, easy to get around.

What could be improved

Car parking- only pay and display available and very expensive. Outpatients appointments always seem to run behind time, i've waited up to an hour which has left me running backwards and forwards to top up the car.

The administrative system is very poor- despite having updated my address, important letters were still going to old house nearly 6 weeks later.

Its very difficult to feel 'safe' in this hospital.

Anything else?

To get treatment in this hospital you need to be prepared to push and chase up appointments.

Story from NHS Choices

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Response from Hammersmith Hospital

We are sorry to hear that you felt let down by our administrative procedures. Your feedback will be shared with the aim of making suitable improvements and recommendations.

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