"Most staff were professionally very..."

About: Royal Oldham Hospital

What I liked

Most staff were professionally very expert in their field, that is in their clinical expertise

What could be improved

People skills, treating people with dignity, communication between staff

Anything else?

Medically and clinically and especially physios, dieticians very helpful. Staff on ward pleasant but a lack of communication and a propensity to do things in a way that makes their job easier seemed to be the thing to do with some of the staff. i found that staff sometimes did things to make their job easier at the expense of taking away someones independence and dignity. I found physios and dieticians helpful, but their instructions not carried out by ward staff sometimes. Not a good experience as a carer and visitor, I really think it should be the ward staff job to keep people informed so that they do not go home worried.

Story from NHS Choices

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Response from Royal Oldham Hospital

We are sorry to hear that your experiences of visiting the Royal Oldham Hospital are not entirely as you would have wished.

We are working hard to try and improve patient and carers experiences and are sorry to learn that you found the treatment you received was not consistent from all our staff.

If you would like to discuss any specific issues further please contact the Patient Advice and Liaison Team on 0161 627 8678.

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