When my wife's rheumatoid arthritis went into good remission, the consultant said "No need to continue with these regular check-ups; instead telephone my secretary to make an appointment if you have any worries."
When a year later she had a worry and telephoned, she was told "the system has changed. You now have to do it through your GP."
That involved a visit to the GP (a waste of his and her time) and a letter to the hospital (another waste of time and money). Then a letter from Principia setting up an appointment (expensive and time-consuming) and yet another letter from the clinic confirming the appointment (more time, energy and money wasted).
What benefits are there from such a cumbersome system? Does the NHS have money to burn on this kind of bureaucracy?
"Does the NHS have money to burn on bureaucracy?"
About: Nottinghamshire County Teaching PCT Nottinghamshire County Teaching PCT Mansfield NG21 0HJ
Posted by stockl (as ),
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Update posted by stockl (the patient) 13 years ago
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