"For the most part the staff are hard..."

About: Manchester Royal Infirmary

What I liked

For the most part the staff are hard working, friendly and helpful. The problem I have is with the communications systems for relatives and friends. Last year I tried to find out about a friend who had been admitted as an emergency. It took so long to get through. As the first point of contact for anxious relatives and friends, the information system needed to be more efficient and effective. I raised this with the hospital and was assured this would be improved. Today I have tried to ascertain where a relative is and how she is as she was admitted as an emergency, only to be cut off after four and a half minutes of being bounced around the hospital. This happened last time. No change there then!

What could be improved

No point in saying, nothing seems to change.

Story from NHS Choices

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Response from Manchester Royal Infirmary

Thank you for your feedback and positive comments about our staff at Manchester Royal Infirmary. We are, however, sorry to learn that you have experienced difficulties with the communications systems at the MRI, in particular getting though to the Emergency Department. If you would like to discuss this with us, please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

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