"The staff were invariably pleasant which..."

About: Pilgrim Hospital

What I liked

The staff were invariably pleasant which is surprising considering that morale is very poor at this hospital.

What could be improved

Just about everything. I was there with my husband following a RTC and I had absolutely no confidence in the staff's capabilities. My husband was not examined properly despite have been in a roll-over accident and only when he arrived home did I notice various cuts and a huge bump on his head, none of which had been assessed. His leg was not examined despite a tear in his trousers and his ankle was badly swollen and bruised but had never been looked at. In a number of instances the staff seemed barely trained and asked over and over again what drugs he was on despite writing it on his notes. Despite the fact that they knew he was taking very strong painkillers for a pre-existing condition and his dose was long overdue he was not given any pain relief until he was absolutely desperate and had requested it a number of times. This is the second time I have had experience of A&E at this hospital and I can only say the prospect of a third is terrifying. I think there are a number of people in this department in need of some serious training and supervision.

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Responses

Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

I am firstly very sorry that it has taken almost 2 years for someone to read and reply to your posting, this is because we have only recently set up our systems to do so. Secondly and more importantly I am extremely sorry for the clearly very poor experience your husband experienced (and no doubt you too) at our A&E department at Pilgrim Hospital. I do not say this as an excuse please be assured that there have been significiant changes and developments over the last 12-18 months and whilst I sincerely hope that you or your family do not need our services I hope that you would see some real differences. We have had very public challenges at the hospital as you know and this has led to some real improvements and whilst your story is from some time ago now we are still keen to listen and learn; hence my response at such a late date.

I do hope your husband made a good recovery, please once again accept my apologies.

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