"I liked he fact I didn't have to stand..."

About: St Mary's Hospital (London)

What I liked

I liked he fact I didn't have to stand in the ward today because a family didn't turn up with their entire entourage. Why are the staff scared to tell them to go away even when a notice on the entrance says immediate family only and try not to bring any siblings.

What could be improved

Communication. Though perhaps more specifically the timing. My son has regular blood transfusions and only when half way through did a registra tell me about changes when a student nurse had already told me of changes when bringing the blood. The registrar only made situation worse by not knowing about the actual case they were talking about, which gave the impression of incompetence and almost led to raised voices as I questioned if they knew what they were actually doing.

Anything else?

With my son having a permanent condition with consistently regular visits I have found a lack of cohesion amongst junior staff (nurses) and those who proclaim to know the best course of action (so called consultants). I have found planning and organising of bloods for transfusion slow, inefficient and lacking in flexibility. I find it disconcerting to be left on an empty blood transfusion bag for over an hour whilst scrbling forfresh blood. What have they been doing for the last 4 hours of his transfusion.

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Responses

Response from St Mary's Hospital

Thank you for taking the time to post your comments. We are sorry that there you found lack of communication amongst staff and were dissatisfied with the procedures surrounding your son’s care. You raise some important issues. If you would like to discuss your experience in more detail please contact our Patient Advice and Liaison Service (PALS) on 020 3313 0088 or by email pals@imperial.nhs.uk.

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