"The hospital was nice, easy to find and..."

About: Bishop Auckland Hospital

What I liked

The hospital was nice, easy to find and the receptionists friendly and helpful.

What could be improved

The bedside manner of the nurses and man performing my scan. I was having an ultrasound on my foot - walked into the room and neither the nurse nor the man performing my scan introduced themselves. My bag was snatched out of my hands and I was told to lie down by the nurse. The man (I call him "the man" as I have no idea of his name or job title) then set about scanning my foot, squeezing it hard, (bearing in mind the scan was to find out why I have pain in my foot) and when I flinched with pain I was snappily told it would be necessary to squeeze my foot. No effort was made to make me feel comfortable or ensure I knew what was happening, and I was left feeling rather ill at ease throughout.

Anything else?

I am generally a relaxed and happy person who can adapt to most situations but I was made to feel very very uncomfortable during my scan.

Story from NHS Choices

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Response from Bishop Auckland Hospital

Thank you for providing feedback from your visit to Bishop Auckland Hospital in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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