"Following a previous GP referral for my..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

What I liked

Following a previous GP referral for my back problem I went to Hillingdon hospital a year ago. I did not see a consultant but had a most unsatisfactory appointment with a physiotherapist. A second GP referral took me to the Consultant’s clinic at QEII where I saw both his Registrar and himself. This, in contrast, was a wholly satisfactory experience. I was seen on time and treated courteously and very efficiently; things were explained clearly. I was impressed and hugely relieved. My husband accompanied me and feels the same as I do. We felt it was not ideal that the initial consultation was in a shared area but at the same time this increased effectiveness as the Registrar (sorry - have forgotten their name) was quickly able to share information with the Consultant. It is difficult to believe that two NHS consultations for the same condition could be so radically different - but well done, QEll

What could be improved

Nothing.

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Responses

Response from Queen Elizabeth I I Hospital

Many thanks for your feedback - we'll make sure that the teams involved get to hear about how pleased you were during your recent care at the hands of our staff at the QEII.

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