"I visited the Oral Surgery at The..."

About: Hillingdon Hospital

What I liked

I visited the Oral Surgery at The Hillingdon Hospital, the doctor was great. The main concern is the Reception staff, they live in a world of their own. There is mainly one that is there I find unhelpful, rude and arrogant. Simple stuff like rearranging an appointment or some normal questions are just too much trouble, unnecessary lies even. I do hope the hospital monitors the service provided by this section and hopefully rectify it by employing someone who is happy to help and carry out simple tasks. I have heard the same from many family members and friends.

Story from NHS Choices

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Response from Hillingdon Hospital

We are sorry that you felt that your experience of care at the hospital did not meet your expectation or needs. If you wish to discuss these concerns more fully please contact Patient Advice & Liaison Service (PALS) on 01895 279973.

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