"Exceptional care at the Royal Free"

About: Royal Free Hospital / General surgery

(as the patient),

I have had a health condition now for over 2 years. For all of this time i have been under the care of the Royal Free Hospital and cannot hold them in high enough regard.

I have had too many appointments to remember and over 8 day surgery procedures. In all of this time, i have only been treated with the utmost respect, courtesy and dignity.

All of the staff, in particular the consultant have been not only highly professional and supportive, but most of all have been human - getting to know me, treating me in a friendly and respectful manner, but most importantly, have explained what at times has been a complex condition extensively, have always put up with my million and one questions, and most of all, have respected my knowledge in my condition and how it affects me.

The relationships and friendly personalities of the staff have taken such a burden off me during my treatment, which when i compare to experiences i have had with poor attitudes of other health professionals has made no end of positive difference to my experience, making me feel like a person rather than a condition.

Keep it up!

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