"Comunication with relatives"

About: Chester Le Street Hospital

What could be improved

Comunication with relatives

Anything else?

My father (age 84) was sent to Chester le Street from Durham hospital to stabilise his blood pressure. He was in Chester le Street for two weeks at which time very little (if anything) was discussed with relatives unless we asked.

We were in the process of having a stair lift installed as we felt it was unsafe to come home due to dizzy spells and how ill he is.

We were called on the day to say he was being discharged this was without any assessment carried out in his home to see how he could cope and before the chair lift had been installed.

We feel he was discharged too early as within less than 24 hours he was re-admitted to Durham University Hospital after he collapsed.

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Responses

Response from Chester Le Street Hospital

Response 5thOct

Thank you for sharing your experiences with us. I am very sorry that you had such a negative experience at Chester le Street. Your comments have been taken to the Ward Manager and Senior Nurse who will be looking into your concerns.

If you would like to discuss this issue further, you can contact a member of the PALS (Patient Advice and Liaison Service) team who will contact you. Contact PALS Durham Office 0191 333 2323.

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