"I was admitted to A+E on 29th July. The..."

About: Royal Lancaster Infirmary

What I liked

I was admitted to A+E on 29th July. The doctor who examined me, was reassuring, calm and took time to explain his thoughts about my condition. I was then transferred to MAU During my time there I was treated with care and concern and I wish to thank the team. again the doctor took time to explain various procedures I was undergoing, whilst treating me with respect and listening to my questions. ~She was always positive which is what patients need to hear.

I have now been transferred to out patients and my first visit was this morning. I was truly thankful for the time the registrar and nurse spent with me, again outlning treatments, but also listening to my concerns.

Too often the NHS is portayed in a negative manner, I can only say that my experience has been totally positive.

Many, many thanks


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Response from Royal Lancaster Infirmary

Thank you for your kind comments Carolyn, they will mean a lot to the staff. We will pass your message onto all of the staff concerned.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

To find out more about your local hospital visit www.uhmb.nhs.uk

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